Today's Offers

  • Free shipping on all orders
    Get your Drink Up™ Intensive Overnight Mask 15ml for every 30€ purchase
      • Austria
      • Belgium
      • Spain
      • Netherlands
      • Italy
      • France
      • Poland
        Stores
        Email Signup
        • Sign up & Save 15%!

          Receive updates on all the latest products,
          offers & more!

          Join our email list & receive 15% OFF your first order!

          An error has occurred, please try again
          Thank You!
          Receive 15% off your first order!
          Use code Welcome15 .
          Terms and Conditions Apply
          Shop Now
          *We emailed you the code as well, just in case!
          Review our data privacy notice
        Sign in
        My account
        My bag 0
      Navigation
      Gifts
      Best Of
      Offers
      More

      Customer Service - FAQ

      SALE

      By Category

      All Gifts

      Gifts 35€ And Under

      Gifts 65€ And Under

      Gifts 65€ Above

      Exclusive Brand Site Gifts

      Gifts For The Skincare Lover

      New
      new products
      New Products
      GIFT SETS
      Ingredient Glossary
      mask finder
      SHADE FINDER
      Skincare
      FOR THE SKINCARE LOVER

      Trending

      Holiday Shop

      Best Sellers

      Cleanse, Mushroom, Moisturize

      Mask Finder

      Self-Care Essentials

      Virtual Beauty

      Foodie Skincare

      Ingredient Index

      By Category

      Moisturizers

      Masks

      Cleansers

      Eye Care

      Treatment Lotions + Toners

      Serums

      Exfoliators

      Face Oils

      Solutions For

      Acne + Oil Control

      Dark Spots + Uneven Skin Tone

      Fine Lines + Wrinkles

      Dryness

      Pore Perfection

      Dullness

      Redness + Sensitivity

      Lifting + Firming

      Age + Pollution Defense

      Sun Protection

      By Collection

      Dr. Weil Mega-Mushroom™

      Plantscription™

      GinZing™

      A Perfect World™

      Original Skin™

      Three Part Harmony™

      Make A Difference™

      Clear Improvement™

      Zero Oil™

      Dr. Weil Mega-Bright™

      Makeup
      FOR THE
      BEAUTY BUFF

      By Category

      Lip

      Face

      Shade Finder

      Shop All

      Bath + Body
      FOR THE
      HOME-BODY

      By Category

      Best Sellers

      Creams + Lotions

      Washes + Cleansers

      Body Scrubs

      Hand + Foot Care

      Aromatherapy

      By Collection

      Ginger™

      Gloomaway™

      Clear Improvement™

      A Perfect World™

      Gifts
      Offers
      About
      IMPORTANT NEWS
      Our Values
      Origins Mission
      Ingredient Index
      dig
      Green The Planet

        Popular Product Searches

        • Plantscription
        • GinZing
        • Dr. Weil Mega Mushroom
        • Masks
        • Moisturizer

        Popular Customer Service Questions

        • Where is my order?
        • Purchase History
        • Returns & Exchanges
        • Shipping Information
        • FAQs

        Not found
        • Call us 00800-62246700 for Italy 800-125565
        • Email Us
          You are currently signed in as:
        csr signout
        Session open for :
        Reset customer
        Customer Service
        Customer Service

        Customer Service

        Customer Service

        Top FAQs

        Can’t find the answer you are looking for?

        Can’t find the answer you are looking for?

        Go to our email submission form and Contact Us directly.

        How do I check on an order I have placed?

        How do I check on an order I have placed?

        If you are a registered Origins customer, you may check the status of your order online. For questions regarding the status of your order or if you are not a registered member, you may contact our Customer Care representatives at 0800010030 or email us. For fastest service, please provide your order number when making inquiries.

        Is it safe to use my credit card?

        Is it safe to use my credit card?

        Yes. When you submit any personal information (name, address and credit card) during Checkout, the data is encrypted and sent over a secure connection to our Web site server. If you prefer, you may submit your order via telephone at 0800010030. Our Customer Care Representatives are available seven days a week, twenty-four hours a day.

        Does anyone else see the information that I provide to Origins?

        Does anyone else see the information that I provide to Origins?

        We respect your privacy. The information you provide will not be given to any third party without your express consent. Read our Privacy Policy for additional information.

        SPAM filters and ISPs

        SPAM filters and ISPs

        Your Internet Service Provider (ISP) or Email client may be using filters to block email and this may be affecting the receipt of email from Origins Online. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to relax or remove the settings that filter or block email. This will ensure that correspondence from Origins Online will be accepted. If you have any questions, please contact us at 0800010030.

          If your provider is AOL:
          1. Open the Email message.
          2. Click “Add to Address” icon.
          3. The name and Email address from Email are pre-populated in the Add Contact pop-up.
              Verify that the information in these fields is correct.
          4. Click “Save".

          If your provider is Yahoo:
          1. Open the Email message.
          2. Click the “Add to Address Book" link on the far right.
          3. The address will be automatically entered into your Yahoo! Address Book.

          If your provider is Hotmail:
          1. Open the Email message.
          2. Click “Save Address(es)" at the top of the message header.

          If your provider is MSN:
          1. Open the Email message.
          2. Click “Save Addresses" on the right.
          3. Select the check box next to the address you want to save.
              You can also make changes to the contact information.
          4. Click “Save".

        What is your return/exchange policy?

        What is your return/exchange policy?

        If for any reason you are not completely satisfied with your Origins Online purchase, simply return the unused portion and we will be happy to remit your account for the full amount of your purchase. If you prefer, you may exchange your purchase for other Origins products. More information about Returns and Exchanges.

        Why is my favorite product discontinued? What can I use now?

        Why is my favorite product discontinued? What can I use now?

        Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. Please email our Origins Online Guides with the name/shade of your favorite product that has been discontinued and they will be happy to provide alternative recommendations.

        Can you send me samples?

        Can you send me samples?

        Regrettably, samples are not available for general distribution. If your desire is to “try before you buy," please know that it is Origins Online policy to accept returns or exchanges for products that you are not satisfied with. If you would like product recommendations or advice from a trained Online Origins Guide, we invite you to email our Origins Online Guides.

        Catalog Request

        Catalog Request

        We’re sorry, Origins does not currently produce a product catalog. However, if you would like to view the complete selection of Origins products or shop online you may do so right here. If you have questions about any of the Origins products you see, we invite you to contact an Online Origins Guide. Origins Online Guides can assist you in your product selections.

        Animal Testing

        Animal Testing

        Our belief is that science can end animal testing.

        We don't believe in testing on animals. We believe in the power of nature and the proof of science. And we know science has proven it's unnecessary to test products for safety on animals. So we don't do it. Instead, we use volunteers to test out our products. And they help us make sure everything is totally safe for you.

        Some countries where Origins is sold require animal testing on all imported cosmetics as part of their regulator safety process. As a brand rooted in science, we're doing everything we can to put an end to animal testing worldwide through science. That's why we're partnering with The Institute for In Vitro Sciences (http://wwww.iivs.org) in their mission to ensure alternative testing becomes the global standard.

        Where can i buy Origins Products?

        Where can i buy Origins Products?

        To locate a store near you, click here for our Store Locator.

        • Contact Us

        • My Account

          • How to Create an Account
          • Benefits of creating an Account
          • Forgot your Password
          • Update my Account Information
          • Update my Subscription Status
        • Order Status

          • Where is my Order?
          • Order Processing
          • Order Cancellations
          • Review my Order History
          • Re-Order from my Past Purchases
        • Shopping

          • Item Availability
          • Maximum Purchase Policy
          • Offer Codes
          • Payment Options
          • Returns
          • Damaged Items
        • Shipping

          • Delivery Options
          • Shipping Charges
          • Rules and Restrictions
        • General Information

          • Tell Me More About Origins
          • Unsubscribe from Origins Online
          • Store Locations
          • Discontinued Items
          • Terms of Use
          • Terms of Sale
          • Privacy & Cookies Policy
          • Frequently Asked Questions

         

        Talk to an Origins Guide

        Monday-Friday 8am - 8pm

        Saturday 9am - 12pm

        Talk to Us

        call us

        0800010030

         

        Email us

        Anytime

         

        Email Us

         

        Connect With Us

        Review our data privacy notice Your email address will be used only to send you marketing newsletters and information about Origins products, events and offers. You can unsubscribe at any time by clicking on the unsubscribe link in each newsletter. For more information on Estée Lauder Companies (ELCO) privacy practices please see our Privacy Policy.
        Connect With Us:

        About Us

        • Origins Mission
        • Careers

        Contact Us

        • 0800010030
        • Email Us
        • Find a Store

        Customer Service

        • Order Status
        • Return & Exchanges
        • Shipping Information
        • FAQs

        Your Account

        • My Account
        • Order Status
        Welcome to Origins
        Please Select your Billing Location.
        • Austria
        • Belgium
        • Spain
        • Netherlands
        • Italy
        • France
        • Poland
          Language

            If you switch to another country, the prices of items in your bag may change

            • Canada
            • China
            • Denmark
            • Germany
            • European Union
            • Hong Kong, SAR of China
            • Korea
            • Malaysia
            • Mexico
            • Philippines
            • Singapore
            • Taiwan, China
            • Thailand
            • United Kingdom
            • United States
            • English
            • Privacy Policy
            • Cookie Policy
            • Interest-Based Ads
            • Terms and Conditions
            Copyright Origins Natural Resources, Inc.