Today's Offers

  • Free shipping on all orders
    Get your Drink Up™ Intensive Overnight Mask 15ml for every 30€ purchase
      • Austria
      • Belgium
      • Spain
      • Netherlands
      • Italy
      • France
      • Poland
        Stores
        Email Signup
        • Sign up & Save 15%!

          Receive updates on all the latest products,
          offers & more!

          Join our email list & receive 15% OFF your first order!

          An error has occurred, please try again
          Thank You!
          Receive 15% off your first order!
          Use code Welcome15 .
          Terms and Conditions Apply
          Shop Now
          *We emailed you the code as well, just in case!
          Review our data privacy notice
        Sign in
        My account
        My bag 0
      Navigation
      Gifts
      Best Of
      Offers
      More

      Customer Service - Order Status

      SALE

      By Category

      All Gifts

      Gifts 35€ And Under

      Gifts 65€ And Under

      Gifts 65€ Above

      Exclusive Brand Site Gifts

      Gifts For The Skincare Lover

      New
      new products
      New Products
      GIFT SETS
      Ingredient Glossary
      mask finder
      SHADE FINDER
      Skincare
      FOR THE SKINCARE LOVER

      Trending

      Holiday Shop

      Best Sellers

      Cleanse, Mushroom, Moisturize

      Mask Finder

      Self-Care Essentials

      Virtual Beauty

      Foodie Skincare

      Ingredient Index

      By Category

      Moisturizers

      Masks

      Cleansers

      Eye Care

      Treatment Lotions + Toners

      Serums

      Exfoliators

      Face Oils

      Solutions For

      Acne + Oil Control

      Dark Spots + Uneven Skin Tone

      Fine Lines + Wrinkles

      Dryness

      Pore Perfection

      Dullness

      Redness + Sensitivity

      Lifting + Firming

      Age + Pollution Defense

      Sun Protection

      By Collection

      Dr. Weil Mega-Mushroom™

      Plantscription™

      GinZing™

      A Perfect World™

      Original Skin™

      Three Part Harmony™

      Make A Difference™

      Clear Improvement™

      Zero Oil™

      Dr. Weil Mega-Bright™

      Makeup
      FOR THE
      BEAUTY BUFF

      By Category

      Lip

      Face

      Shade Finder

      Shop All

      Bath + Body
      FOR THE
      HOME-BODY

      By Category

      Best Sellers

      Creams + Lotions

      Washes + Cleansers

      Body Scrubs

      Hand + Foot Care

      Aromatherapy

      By Collection

      Ginger™

      Gloomaway™

      Clear Improvement™

      A Perfect World™

      Gifts
      Offers
      About
      IMPORTANT NEWS
      Our Values
      Origins Mission
      Ingredient Index
      dig
      Green The Planet

        Popular Product Searches

        • Plantscription
        • GinZing
        • Dr. Weil Mega Mushroom
        • Masks
        • Moisturizer

        Popular Customer Service Questions

        • Where is my order?
        • Purchase History
        • Returns & Exchanges
        • Shipping Information
        • FAQs

        Not found
        • Call us 00800-62246700 for Italy 800-125565
        • Email Us
          You are currently signed in as:
        csr signout
        Session open for :
        Reset customer
        Customer Service
        Customer Service

        Customer Service

        Customer Service

        Order Status

        Where is My Order?

        Where is My Order?

        Check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your Origins.eu orders.

        When you click on Order Status, you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier’s Web site, you may click on the tracking number to view the delivery status of your order. Please note: some carriers may not have tracking information available for up to 24 business hours after the order is shipped.

        If you do not have an Origins Online account, please use our Order Status form or call 0800010030.

        Order Processing

        Order Processing

        Most orders are processed within 2 working days of receipt, Monday through Friday, except holidays. Orders placed on Saturday and Sunday will be processed on the following working day. Orders placed after 12pm will be processed on the next day.

        We are currently unable to accept orders invoiced or shipped outside each country.

        All purchases are subject to a credit check before processing. Only orders for which payment is authorized will be processed and shipped.

        Order Cancellations

        Order Cancellations

        Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

        • Item(s) not available.
        • Difficulty in processing payment information.
        • Cannot ship to address provided.
        • Duplicate order was placed.
        • Cancelled due to a customer request.

        If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact Origins.eu Customer Service via our Contact Us form or call 0800010030.

        Review My Order History

        Review My Order History

        If you have an Origins Online account, you may check the status of your most recent orders by visiting your Order Status page. This is the easiest and fastest way to get the most current information regarding your Origins Online orders.

        Click on an Order Number on the Order Status page to view the Order Details, including Billing and Shipping information.

        To track your order, click on the tracking number on either the Order Status page or the Order Details page to view the delivery status of your order. Please note: some carriers may not post tracking information online for up to 24 hours after the order is shipped.

        Re-order From My Past Purchases

        Re-order From My Past Purchases

        For easy purchase of your favorite products, you can re-order from past purchases by clicking here.

        • Contact Us

        • My Account

          • How to Create an Account
          • Benefits of creating an Account
          • Forgot your Password
          • Update my Account Information
          • Update my Subscription Status
        • Order Status

          • Where is my Order?
          • Order Processing
          • Order Cancellations
          • Review my Order History
          • Re-Order from my Past Purchases
        • Shopping

          • Item Availability
          • Maximum Purchase Policy
          • Offer Codes
          • Payment Options
          • Returns
          • Damaged Items
        • Shipping

          • Delivery Options
          • Shipping Charges
          • Rules and Restrictions
        • General Information

          • Tell Me More About Origins
          • Unsubscribe from Origins Online
          • Store Locations
          • Discontinued Items
          • Terms of Use
          • Terms of Sale
          • Privacy & Cookies Policy
          • Frequently Asked Questions

         

        Talk to an Origins Guide

        Monday-Friday 8am - 8pm

        Saturday 9am - 12pm

        Talk to Us

        call us

        0800010030

         

        Email us

        Anytime

         

        Email Us

         

        Connect With Us

        Review our data privacy notice Your email address will be used only to send you marketing newsletters and information about Origins products, events and offers. You can unsubscribe at any time by clicking on the unsubscribe link in each newsletter. For more information on Estée Lauder Companies (ELCO) privacy practices please see our Privacy Policy.
        Connect With Us:

        About Us

        • Origins Mission
        • Careers

        Contact Us

        • 0800010030
        • Email Us
        • Find a Store

        Customer Service

        • Order Status
        • Return & Exchanges
        • Shipping Information
        • FAQs

        Your Account

        • My Account
        • Order Status
        Welcome to Origins
        Please Select your Billing Location.
        • Austria
        • Belgium
        • Spain
        • Netherlands
        • Italy
        • France
        • Poland
          Language

            If you switch to another country, the prices of items in your bag may change

            • Canada
            • China
            • Denmark
            • Germany
            • European Union
            • Hong Kong, SAR of China
            • Korea
            • Malaysia
            • Mexico
            • Philippines
            • Singapore
            • Taiwan, China
            • Thailand
            • United Kingdom
            • United States
            • English
            • Privacy Policy
            • Cookie Policy
            • Interest-Based Ads
            • Terms and Conditions
            Copyright Origins Natural Resources, Inc.