If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available with no additional shipping charges via the originally selected ship method.
If your order contains item(s) that are in-stock and item(s) that are backordered, the in-stock item(s) will be shipped immediately and the backordered item(s) will be shipped as soon as they are available. There are no additional shipping charges for the shipment of backordered item(s).
Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item, please contact us at 0800010030 and we will be happy to assist you.
Please note: Items that are not in-stock at the time of purchase are not eligible for promotional offers. Only in-stock items are eligible to be counted towards purchases associated with promotional offers.
We regret that we must limit orders to no more than three (3) units of any item with a maximum purchase of 500 Euros per customer.
Simply enter your Offer Code during checkout on the BILLING page. Offer codes are case sensitive and should be entered exactly as they appear. When an Offer Code is accepted, the offer will be reflected on the “Order Review” page.
Note: Only one (1) Offer Code may be used per order. When shipping to multiple addresses, promotions are applied accordingly.
Accepted payment methods:
We’re sorry, we do not accept:
If for any reason you are not happy with your purchase on www.origins.eu, you may return the unused portion to us for a refund.
• To return the unwanted item, please call our Customer Services on 0800010030 or send us an email and we will provide you the return label.
• Print the label and stick it on the return package.
For reasons of security and speed, we recommend you to send the item(s) you wish to return by post with acknowledgment of receipt.
Requests for refund and exchange will be handled promptly and an exchange item (s) will be shipped standard delivery.
The processing time of returns and delivery of an exchange varies from 7 to 10 working days on average from our receipt of your return. Working days: Mon-Fri 8am-8pm, Sat 9am-12pm, excluding public holidays.
Note: Only products purchased on Origins.eu may be refunded or exchanged.
For more information on returns or exchanges, contact us by phone at 0800010030.
Please see general terms and conditions for online product sales.
When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and the items inside and contact us immediately at 0800010030.