If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available with no additional shipping charges via the originally selected ship method.
If your order contains item(s) that are in-stock and item(s) that are backordered, the in-stock item(s) will be shipped immediately and the backordered item(s) will be shipped as soon as they are available. There are no additional shipping charges for the shipment of backordered item(s).
Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item, please contact us at +41435510323 and we will be happy to assist you.
Please note: Items that are not in-stock at the time of purchase are not eligible for promotional offers. Only in-stock items are eligible to be counted towards purchases associated with promotional offers.
Pre-sell items are items that are not yet in-stock, but are available for advanced purchase on our site. Pre-sell items are shipped as soon as they are available with no additional shipping charges. We will notify you of the status of your Pre-sell item via email updates and confirmations. Please be assured that you will not be charged for any item until it is shipped.
We regret that we must limit orders to no more than four (4) units of any item and fourteen (14) pieces of various products per order, with a maximum purchase of CHF 800 per customer.
In addition, we must also limit orders to no more than three (3) orders per customer per day.
Simply enter your Offer Code during checkout on the BILLING page. Offer codes are case sensitive and should be entered exactly as they appear. When an Offer Code is accepted, the offer will be reflected on the “Order Review” page.
Note: Only one (1) Offer Code may be used per order. When shipping to multiple addresses, promotions are applied accordingly.
Accepted payment methods:
• American Express
• Open Invoice
We’re sorry, we do not accept:
If for any reason you are not happy with your purchase on www.origins.eu, you may return the unused portion to us for a refund or exchange.
• To return the unwanted item, please call our Customer Services on +41435510323 or send us an e-mail and we will provide you the return label.
• Print the label and stick it on the return package.
For reasons of security and speed, we recommend you to send the item(s) you wish to return by post with acknowledgment of receipt.
Requests for refund will be handled promptly.
The processing time of returns and delivery of an exchange varies from 7 to 10 working days on average from our receipt of your return. Working days: Monday to Friday, excluding public holidays.
You will receive confirmation of the receipt and processing of your return or exchange via email.
Note: Only products purchased on Origins.eu may be refunded or exchanged. Currently, returns from Switzerland will go back to the local office through and DHL.
Estée Lauder GmbH
Puls 5, Hardturmstrasse 11
8005 Zürich, Switzerland
For more information on returns or exchanges, contact us by phone at +41435510323.
Please see general terms and conditions for online product sales.
When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and the items inside and contact us immediately at +41435510323.