Customer Service - Sale Terms

1.1. The following terms and conditions of sale (“Terms of Sale”) apply to the offer and sale of products through the Origins website in the European Economic Area (“EEA”), (the “Site”).

1.2. To be eligible to purchase products on the Site customers must: (a) be at least 18 years old or, if minors, be duly authorized by their legal representative; (b) be consumers, meant as natural persons acting for purposes extraneous to their trade, business, craft and profession; and (c) hold a valid credit or debit card.

1.3. The entity running the website and selling through it is Estee Lauder (Poland) Sp. z o.o., with headquarters in Warsaw, at 44 Domaniewska Street, 02-672 Warszawa, entered into the register of entrepreneurs kept by the District Court for the capital city of Warsaw, XIII Commercial Division, under the number KRS 0000019698, NIP: 5260011173, REGON 010128910, with fully covered share capital in the amount of 5,979,501.13 PLN (hereinafter referred to as the "Seller" or "We" - in the correct grammatical form).

1.4. Before placing an order of a product through the Site or the Customer Service Centre, customers will be required to expressly accept these Terms of Sale. Customers may save or print these Terms of Sale, which are also available at any time on the Site. These Terms of Sale may be modified at any time.

1.5. The Terms of Sale applicable to an order shall be the ones published on the Site at the time the customer places an order. Pursuant to applicable laws relating to e-signature, the placing of an order as detailed below shall be deemed electronic signing and evidence of the order and the amount due.

1.6. By ticking the respective boxes during the ordering or account registration processes on the Site, you acknowledge that you have read, understood, and accepted, without limitation or qualification, these Terms of Sale, as well as our Terms of Use and Privacy Policy.

2.1. Information on products available on the Site, in particular product description, technical and functional parameters and prices, do not constitute an offer but an invitation to conclude a contract within the meaning of art. 71 of the Civil Code. The prices quoted on the Site apply only to products purchased through it.

2.2. We will take all reasonable professional care to ensure that all details, descriptions, images of products appearing on the Site are correct at the time when the relevant information was entered onto the system; however, to the extent permitted by applicable law, we do not warrant that said details, descriptions, images of products are totally accurate, complete, reliable, current, or error-free.

2.3. The products described on the Site, and any samples thereof we may provide to the customer, are for personal use only. Customers may not sell or resell any of these products or samples thereof.

3.1. All prices indicated for products available via the Site are inclusive of VAT at the current rates and all other price elements, except for the delivery fees specified below, and are expressed in Polish zlotys (PLN). The price for the products does not include fees for any additional services that may be offered by the Seller. In this case, the price for the additional service will be given to the customer before making a purchase decision and will include VAT.

3.2. The price information provided on the Website is binding from the moment the customer places an order in accordance with the provisions of art. 4.5 below. The price specified in the order will not change regardless of possible price changes on the Site.

3.3. The delivery fee includes value added tax (VAT) at the applicable rates and will be communicated to the customer before making a purchase decision; such a fee is added to the price of products and specified separately on the order form. For more information, please refer to the Delivery section of the Site.

3.4. The Seller reserves the right to organize promotions. The number and type of products available under the promotion may be limited by the Seller. The rules for running such promotions will be set out separately on the Site.

4.1. If the customer chooses to bound to placing the order , the customer will be guided through the process of placing an order by a series of simple instructions on the Site or the Customer Service Centre. The Seller like to inform that it is not necessary to create a user account tothe Site to place an order - however, creating an account according to the instructions provided on the Site allows, among others order history tracking.

4.2. To place an order, the customer must type in the quantity of product he/she wishes to purchase (up to eight (8) units of any single product and up to fourteen (14) products in one transaction), with a maximum purchase of 1600 Polish zloty (one thousand and six hundred Polish zloty) per customer per order.

4.3. Customer may click “Add to bag” to place the product selected in the desired quantity in the “Shopping Bag”. Customer may decide to continue shopping for other products and add them to their Shopping Bag or proceed to checkout by clicking the “Proceed to Checkout” button. At any time during shopping customer may review the products in the Shopping Bag by clicking on “Proceed to Checkout” of each page. Customer may remove products from their Shopping Bag by clicking on “Remove” next to the chose product in the Shopping Bag”. If applicable in the Country, Customer may save a product as favorite, by clicking on “move to favorites” below the product name. The product will then be moved to customer’s favorites section in “My Account”. To access customer’s favorites from any computer, customer must register or sign in with his/her account.

4.4. Customer must follow the onscreen instructions to proceed through the checkout process on the Site. The customer may always correct any errors in data he/she has entered, change the Shopping Bag contents, by adding or removing one or more products from the Shopping Bag, or cancel the entire order during checkout before sending his/her order. Before submitting an order on the Site, the customer will have an opportunity to review and edit all of the details for their order, including billing and shipping information, prior to confirming their purchase. In addition, the customer shall acknowledge and declare that he/she has read all the instructions provided during the checkout process and fully accepts these Terms of Sale, through a confirmation action on the Site (for example, by ticking a box). The customer places an order request for products via the Site by clicking on the “Place Order and Pay” button at the end of the order process.

4.5. After an order has been submitted, a submission page will be displayed, and the customer will receive shortly an email confirming receipt of the order. In accordance with the provisions of Local Laws, the email confirming receipt of the order contains a summary of the Terms a Conditions, information on the essential characteristics of the purchased products, a detailed indication of the price and means of payment, information on delivery charges, information on the conditions and methods to exercise the right of withdrawal, the address to which complaints may be addressed, information on support services and on existing commercial warranties.

4.6. If an order confirmation does not arrive within 24 hours after submission, customer may contact us at 8003211478 (free call) (Monday - Friday 8am - 6pm, Saturday 9am - 5pm. excluding Bank Holidays) or by email.

4.7. If customers have any questions or concerns when placing an order or if they wish to enquire about a previously placed order, they may contact us at 8003211478 (free call) ((Monday - Friday 8am - 6pm, Saturday 9am - 5pm. excluding Bank Holidays) or by email. For fastest service, customers are invited to keep their order number available.

4.8. If the ordered products are unavailable, the Seller will immediately notify the Customer. In the event of a delivery of the order in which the products ordered by the Customer are missing, the Customer may (a) request the Seller to deliver the missing products or (b) resign from missing products or (c) resignation from the entire order. In the case of the situation described in point (a), the Seller delivers the missing products at his own expense, informing the Customer about the estimated delivery time. In a situation where the delivery of the missing products is impossible due to the total lack of the product or products in the warehouse or their withdrawal from sale, the Seller will inform the Customer about this fact, who in such a situation has the right to cancel part or all of the order. In the situations described in points (b) and (c), the Seller returns to the Customer the payments collected from the Customer depending on the scope of the resignation, the refund is made in accordance with the method of payment for the order by the Customer. In the event of non-delivery of some of the products and the Customer's resignation from part or all of the order, the sales contract has not been concluded in part or in its entirety since the Customer submits the statement.

5.1. We can organize promotional actions - the rules and duration will be specified separately. Customers who are entitled to make purchases on preferential terms will receive the „offer code”. To redeem the Offer Code, customers should enter their code in the field "Offer Code" on the Site (during placing an order). Offer codes must be entered in their exact wording. Detailed provisions regarding the promotional as well as the terms of using the offer code, will be included in the detailed regulations, which Seller will inform via the Site or the newsletter.

5.2. When an offer code is accepted, the offer will be displayed in the “Order Review”.

5.3. One offer code may be used per order, unless otherwise stated in the rules of a given promotional action.

6.1. Customers may pay for the products by credit card or cash on delivery. The following credit cards are accepted for payments:
• Visa
• MasterCard
• American Express
• PayPal

6.2. We do not accept credit cards with billing addresses outside of the EEA.

6.3. If you choose to pay by credit or debit card or PayPal, the payment for the order will be debited from the customer's account no sooner than when the product is shipped. Seller reserve that the authorization of the card and the blocking of the amount on the customer's account sufficient to pay for the order will take place when Customer places the order. Estimated shipping dates are listed here.

6.4. If you choose to pay by credit or debit card or PayPal, the payment for the order will be debited from the customer's account no sooner than when the product is shipped. Seller reserve that the authorization of the card and the blocking of the amount on the customer's account sufficient to pay for the order will take place when Customer places the order. Estimated shipping dates are listed here.

6.5. For customer’s security, in the case of payment by credit or debit card, we reserve the right to cancel any order, for which the Seller has reasonable doubts that it was not made in accordance with the law, unless the customer chooses a different payment method. The customer will be notified of the need to choose a different payment method and about the possible cancellation of the order for the above reasons.

6.6. All credit card holders are subject to validation checks and authorization by the credit card issuer. If the issuer of customer’s payment card refuses or does not, for any reason, authorize payment to us, whether in advance or subsequent to a payment, the Seller may suspend the execution of the order or refuse to deliver the ordered products (unless the customer chooses a different payment method); in such cases, we will not liable any delays or non-delivery.

7.1. If customers have any questions for shipping information customers may contact us at 8003211478 (free call) (Monday - Friday 8am - 6pm, Saturday 9am - 5pm. excluding Bank Holidays) or by email.

7.2. Customers can check the status of their most recent orders by visiting the Order Status page into the My Account area. This is the easiest and fastest way to get the most current information regarding customers’ orders.

7.3. When the customer clicks on Order Status page, he/she will be prompted to log in with his/her email address and password. An order summary page will provide the customer with detailed information about his/her current and past orders. After an order is shipped, the relevant tracking number, if available, will be displayed. Customers can track the delivery status of the order with our courier by clicking on “Dispatched” under the Order Status header. Some carriers may not have tracking information available for up to 24 business hours after the order is shipped.

8.1. Orders are processed and delivered on working days only (Monday through Friday, excluding bank holidays). Orders placed on Saturday and Sunday will be processed on the following working day.

8.2. We are unable to process orders to a P.O Box address or address outside the territory of the Republic of Poland. If you provide a P.O. box address or an address outside the territory of the Republic of Poland as a delivery address, the order will be canceled, unless the customer provides a different delivery address. The customer will be informed about the need to provide a different delivery address and about the possible cancellation of the order for the above reasons.

8.3. Shipping charges shall be borne by the customer and are indicated separately on the order form and into the delivery note. The Seller does not charge fees for delivery, unless the Customer has chosen the option of cash on delivery, which is an additional paid option.

8.4. Products are delivered within a maximum of 2-5 business days. Due to increased commercial activity resulting from the promotional offer, the order fulfillment time may be extended.

8.5. The shipment with the ordered products includes an order form which lists the products in the package along with prices and taxes. The customer receives a VAT invoice to the e-mail address provided in the order, and in the absence of a VAT invoice, please contact customer service directly by phone at 8003211478 (free call) (Monday - Friday 8am - 6pm, Saturday 9am - 5pm. excluding Bank Holidays) or by email.

8.6. In the event that the products specified on the form are not compatible with the products contained in the delivered package, the customer should immediately notify us by telephone on 8003211478 (free call) (Monday - Friday 8am - 6pm, Saturday 9am - 5pm. excluding Bank Holidays) or by email.

9.1. The customer has the right to withdraw from the sales contract without giving any reason within 14 (fourteen) days from the date on which the customer (or a third party indicated by the customer, other than the carrier - if applicable) came into possession of the ordered products (in the case of one order for several products that are delivered separately - from the date on which the customer took possession of the last product). The period for withdrawal shall be deemed to have been observed if your notice of withdrawal is sent.

9.2. The declaration of withdrawal from the contract may have any form (e.g. in writing or e-mail); in order to submit it, it is also possible to use the template form constituting Appendix 1 to the attached at the end of these Regulations (but it is not obligatory). We kindly ask you to provide the declaration of withdrawal your contact details (name and surname of the customer and his address), the date of receipt of the products and the statement that customer withdraw from the contract. It will also be helpful to provide the order number from which you are withdrawing, but it is not mandatory. Please sign the declaration of withdrawal from the contract, sent in paper form.

9.3. The statement on the customer's withdrawal from the contract may be submitted in writing to the following address: Estee Lauder (Poland) Sp. z o.o.; Poleczki 35A; 02-822 Warszawa or in another form (contact details are provided in point 14).

9.4. If the customer withdraws from the contract on the terms set out above (i.e. without the reason for withdrawal), consumer is obliged to send the received products to Seller at his own expense if the customer doesn’t want to use the cost-free shipping option indicated below and plans to make the shipment in a different way (immediately, no later than within 14 days from the date on which customer withdrew from the contract) to the following address: Estee Lauder PL RS, Prumyslovy Park 37/15, 35002 Cheb (Czech Republic). Direct costs of returning the product are not refundable on the basis of article 11.5 - they are borne by the customer if customer chooses a different shipping method than the one at no cost to the customer proposed by the seller. To keep the 14-day deadline, it is sufficient to send the product before the deadline to the address indicated above.

9.5. The Seller offers the option of a free return using a return label. For this purpose, please contact our Customer Service Department at 8003211478 (free call) (Monday - Friday 8am - 6pm, Saturday 9am - 5pm. excluding Bank Holidays) or by email. In response, Customer will receive a return label to affix to the package and return it by UPS. The closest postage point can be checked at https://www.ups.com/dropoff?loc=pl_PL. The proposed locations for UPS drop-off points are also shown on the label.

9.6. If the right to withdraw from the contract is exercised in accordance with the above-mentioned principles (i.e. without giving the reason for withdrawal), the contract is considered void and the customer is released from any obligations. Any payments received from the customer will be refunded within a maximum of 14 days from the date of receipt of the declaration of withdrawal from the contract (but please note that we may withhold reimbursement in the situation described in point 9.7. Below). The payment will be refunded using the same payment methods that were used by the Customer in the original transaction (order). In any case, the Customer will not incur any fees in connection with the return of the amount paid. The refund covers all amounts paid by the customer (including the cost of delivering products to the customer, if paid by him), except for additional costs resulting from the method of delivery of the products chosen by the customer, other than the cheapest offered by the Seller. In the case of customers who made a cash payment upon receipt of products, the refund will be made to the bank account number provided by customer.

9.7. The Seller may withhold the reimbursement until receipt of the product or until proof of its return is provided, whichever occurs first.

9.8. The customer is responsible for reducing the value of the product resulting from using it in a way that goes beyond what is necessary to establish the characteristics, nature and functioning of the product.

9.9. In the case of exercising the right to withdraw from the contract in accordance with point 11 rules (i.e. without giving a reason for withdrawal) return to Estee Lauder (Poland) Sp. z o.o. all products received by the customer are subject, including products that are part of promotional sales, provided to the customer as an integral part of the sale transaction carried out through our online store. Such products are, for example, miniatures attached to the purchase, as well as vanity cases and other items issued for purchases on the terms of special promotional campaigns. The obligation to return does not apply to products that have not been ordered by the customer, or have been transferred in connection with the purchase of products that do not form part of which the customer withdraws from the contract.

9.10. The validity and effectiveness of the customer's declaration of withdrawal from the contract does not depend on the return of the received products.

9.11. The above provisions apply only to purchases made online by the website https://www.origins.eu Products purchased in a stationary store are subject to the return rules applicable in each store - these Terms of Sale do not apply to such returns and do not will be realized by mail order.

10.1. The seller is obliged to deliver the goods to the customer without defects. In the event of non-compliance of the products with the contract (e.g. when the products received by the customer are damaged or have other defects), the rules on liability under the warranty specified in the Civil Code apply. In such a situation, the customer may file a complaint; it may be submitted in any form (e.g. in writing or e-mail).

10.2. Complaints may be submitted in writing and sent to the address of Estee Lauder (Poland) Sp. z o.o .; Poleczki 35A; 02-822 Warszawa, along with the products to which the complaint relates (if the complaint is accepted, the shipping costs will be refunded), or by e-mail (in this case Selle will contact Customer to determine how to deliver the product to Seller to which the complaint relates). The complaint should precisely describe the non-compliance of the products (e.g. describe the noticed defects of the product). The complaint should also include contact details and attach a copy of the invoice or receipt documenting the purchase of the products to which the complaint relates (it may also be helpful to provide the order number) - unless the customer is able to otherwise demonstrate that the products covered by the complaint were purchased through the Site. If you want to submit a complaint in a way other than in writing or by e-mail, please contact with Seller using the data provided in point 15. Also in the case of a complaint, the Seller offers the option of a free return using a return label. For this purpose, please contact our Customer Service Department at 8003211478 (free call) (Monday - Friday 8am - 6pm, Saturday 9am - 5pm. excluding Bank Holidays) or by email. In response, you will receive a return label to affix to your package and return it via UPS. The closest postage point can be checked at https://www.ups.com/dropoff?loc=pl_PL. The proposed locations for UPS drop-off points are also shown on the label.

10.3. Customer will be informed about the results of the complaint within 14 days to the contact details provided in the complaint. This period is counted from the date of delivery of the complete complaint to the Seller. In the absence of feedback from the Seller within the 14 day period, it is considered that your request is considered justified.

10.4. If the complaint is accepted, the defective products will be immediately replaced at our expense with new ones, depending on the customer's choice specified in the complaint. If this is not possible (e.g. unavailability of products) or for any other reason you do not receive a new product immediately, the customer has the right to withdraw from the contract (the right of withdrawal does not apply to cases where the defect of the product is irrelevant). If in doubt, please contact us by e-mail.

10.5. The customer has the right to withdraw from the contract also if the product has already been replaced by the Seller or the Seller has not satisfied the obligation to replace the product with a product free from defects or to remove the defect.

10.6. The seller is liable under the warranty if a physical defect of the goods is found within two years of the product being delivered to the customer. If the expiry date of a given product specified by the manufacturer ends after two years from the date of delivery of the item to the customer, the Seller is liable under the warranty for defects in these products found before that date.

10.7. In the event of a dispute, the customer also has the option of using extrajudicial means of dealing with complaints and pursuing claims, e.g. by summoning a settlement attempt or using mediation conducted by the Provincial Inspectorates of Trade Inspection. The rules of access to these procedures can be found at WWW.UOKIK.GOV.PL.

11.1. These Terms of Sale are governed by and must be interpreted in accordance with Local Law

11.2. Any disputes arising from the interpretation, validity and/or execution of these Terms of Sale shall be subject to the mandatory jurisdiction of the competent court of the place of residence or domicile of the customer

13.1. The Seller reserves the right to amend these Terms of Use for the following important reasons and to the extent resulting from an important reason justifying the change:
a) change of legal provisions or issuance of a ruling by an authorized organs requiring an appropriate amendment to the Regulations - to the extent necessary
b) the need to ensure the safe operation of the Site, Internet Account and the prevention of abuse - to the extent necessary for this,
c) the need to protect the legitimate interests of Costomerss - to the extent necessary for this,
d) introducing new or extending the existing functionalities of the Dite available via the Internet Account - to the extent necessary for this.
In this case, the Costomers will be informed about the changes at least 14 days before the date of the change by making the amended Regulations available on the Internet Account and sending the amended Regulations to the Customer's e-mail address, unless applicable law or a decision of an authorized body will require the Seller to amend in a shorter time. The announcements referred to in the previous sentence will in particular indicate the date of changing the Regulations. The amended Regulations shall apply to the Customer, unless the Customer resigns from the Internet Account within the above-mentioned period, in accordance with the Terms of Use of the Site.

APPENDIX I

WITHDRAWAL FORM
(please sing this form only if Iou wish to withdraw from the contract, please fill in this form and return it to Seller)

TO: Estee Lauder (Poland) Sp. z o.o., with headquarters in Warsaw, at ul. Domaniewska 44, 02-672 Warsaw.
I/we(*) hereby withdraw from the contract concluded by me/us(*) for the purchase of the following goods(*) / for the part exchange of the following goods(*)
Ordered on (*) / received on (*)
Name of consumer(s):
Address of consumer(s):
Date of conclusion of the contract (*) / receipt the products(*):
Only the customer who made the cash payment upon receipt of the products.
In connection with my exercise of the right to withdraw from the contract, as I have made the payment for the ordered prodacts in cash upon receipt, I agree to ask for a refund to the bank account number provided below:
______________________________________
Signature of consumer(s) (only required for notification on paper):
Date:
(*) strike out/delete not applicable options